Shipping Terms



Delivery times will vary based on order time and day, delivery location and delivery method. House of First Aid business hours are Monday through Friday, 8:00 am - 5:30 pm Australian Eastern Standard Time. Orders are typically processed within 24 hours and in-stock items usually ship by the same/next business day. Charges are applied at the time of purchase just to make it easier for you. International deliveries are shipped via Star Track or Australia Post. We do our best to get your order to you as quickly as possible but we cannot be held responsible for the delivery time once we have passed your order to the carrier.

Where possible we use traceable delivery method. Delivery to carrier constitutes delivery to the customer. Any visible damage from transit should be reported to the carrier when packages is received- if the damage is serve the package should not be signed for. Please check your order carefully and notify House of First Aid of any issues with your order immediately so we can investigate and rectify as soon as possible. Claims reported more than 15 days after receipt maybe denied.

Delivery within Australia

FREE SHIPPING is available for orders over $200 via Australia Post Express Satchel services or Courier Services

  • Orders placed before 3 pm AEST will be shipped same business day
  • For east coast metro areas please allow 3-5 working days to delivery
  • For regional addresses and Western Australia please allow 3-5 working days for delivery.